Return Policy for RV Essentials Australia

At RV Essentials Australia, we prioritize your satisfaction and aim to provide a seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, our return policy is designed to make the process straightforward.

30-Day Return Window: You have up to 30 days from the delivery date to initiate a return. We believe this timeframe allows you ample opportunity to assess your purchase and ensure it meets your expectations.

Return Shipping Responsibility: Please be aware that, as per our policy, the customer is responsible for covering the return shipping costs. We recommend using a reliable shipping service with tracking to ensure the secure return of the item.

Condition of Returned Items: For a return to be eligible, the item must be in its original condition, including all original packaging, tags, labels, and accessories. We kindly request returning the item in the same condition as received to expedite the processing of your return.

How to Initiate a Return: To initiate a return, follow these steps:

1. Contact us via email, sales@rvessentials.com.au to notify us of your intent to return the item.
2. Provide the order number and a brief explanation of why you wish to return the item.
3. We will respond promptly with detailed instructions on how to proceed with your return.

Refund Process: Upon receiving the returned item and verifying its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow some time for the refund to be processed and reflected in your account.

Exceptions to Our Return Policy: Certain items may not be eligible for return due to hygiene or safety concerns. Check the product listing or contact us for specific details regarding the eligibility of your item for return.

Thank you for choosing RV Essentials Australia. We appreciate your business and anticipate serving you again in the future.