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Add shipping protection for peace of mind – cover damage, loss, or theft.
What is Shipping Protection?
Shipping Protection provides additional cover for eligible orders that are lost, damaged or stolen during transit, subject to the applicable terms and conditions.
Do I have to purchase Shipping Protection?
No. Shipping Protection is optional and can be selected during checkout.
What does Shipping Protection cover?
It is designed to assist with eligible lost, damaged or stolen parcels. Please refer to the Shipping Protection terms for full details.
How do I make a claim?
If you experience an issue with your delivery, contact our customer support team as soon as possible with your order details.
Does Shipping Protection replace the manufacturer's warranty?
No. Shipping Protection applies to delivery related issues and does not replace the product warranty.
Can I remove Shipping Protection from my order?
Yes. It is an optional service that can be deselected before completing your purchase.
Why choose Shipping Protection?
It provides additional peace of mind by helping protect eligible online orders during delivery.
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Shipping Policy – RV Essentials Australia
At RV Essentials Australia, we’re committed to delivering your orders quickly, safely, and efficiently. Below is a summary of how our shipping process works:
Handling Time:
Most orders are processed and ready for dispatch within 1 business day. We aim to get your items on their way as quickly as possible so you can enjoy your purchase without delay.
Shipping Partners:
We primarily ship through Australia Post and Sendle. If your delivery area isn’t serviceable by these couriers, we’ll use another trusted delivery partner to ensure reliable service.
Free Shipping Offer:
We offer free shipping on all orders over $200 (excluding bulky items). Bulky or oversized products such as solar panels, trailer jacks, and water tanks may incur additional freight charges depending on your location.
Shipping Protection Available:
For added peace of mind, you can add shipping protection to your order during checkout. This optional insurance covers damage, loss, or theft during transit. It’s a simple way to ensure your delivery is fully protected.
Dispatch & Tracking:
Once your order is shipped, you’ll receive an email confirmation with a tracking number (if applicable), so you can follow your parcel every step of the way.
Address Accuracy:
Please ensure your shipping address is correct at checkout. We cannot update addresses once an item has been dispatched, and incorrect addresses may result in delays or undeliverable parcels.
Estimated Delivery Times:
While we aim to dispatch items quickly, final delivery timeframes vary depending on your location and the courier’s schedule. Please allow reasonable time for delivery.
Lost or Delayed Shipments:
Once dispatched, orders are in the hands of the courier. If you experience delays or a lost parcel, contact us and we will liaise with the shipping provider to assist in resolving the issue.
If you have any questions about your order, delivery status, or insurance options, please contact our team at sales@rvessentials.com.au – we’re here to help.
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